Returns & Refunds

We want you to love your pieces and use them often. If something isn’t right, we’re here to help.

Return Window

Returns must be requested within 14 days of delivery.

To be eligible for a return, items must be:

Items that are returned without proper protection and arrive damaged may not be eligible for a refund.

All returns must be approved in advance.

To request a return, please contact us at info@tavolapiena.com with your order details. If approved, we will provide return instructions.

Returns sent without prior approval may not be accepted.

Customers are responsible for return shipping costs.

If an item arrives damaged or defective, we will cover the cost of replacement or refund.

A 10% restocking fee will be applied to all approved returns that are not due to damage or defect.

Once your return is received and inspected, refunds will be issued to the original payment method within 7–10 business days.

Original shipping charges are non-refundable.

If your order arrives damaged or defective, please contact us within 72 hours of delivery with photos of:

You may choose between a replacement or a refund.

If a replacement is not in stock, there may be a delay until inventory becomes available.

Due to the fragile nature of our products and the risk of damage during shipping, we do not offer exchanges.